​How to Start a Return or Exchange

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To initiate a return or exchange, please email info@chantillylane.shop within 15 days of delivery with your order number and reason for return. Returns sent without prior approval will not be accepted.

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Return & Exchange Eligibility

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To be eligible for a return or exchange:

• Items must be new, unworn, unwashed, and in original condition

• Original tags must be attached

• Items must be returned in original packaging

• Items must be free of makeup, deodorant marks, odors, fabric pulls, or damage not present when shipped

We cannot accept returns or exchanges for:

• Items marked Final Sale

• Items discounted 50% or more

• Items that do not meet the condition requirements

If a return is received that does not meet these conditions, the refund will be issued as store credit at our discretion.

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Return Window

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• Returns must be initiated within 15 days of delivery

• Once approved, items must be received by our warehouse within 15 days

• Returns are not accepted after 30 days from delivery

• Returns received outside of these timeframes may be denied or refunded as store credit

 

Refunds

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• Approved returns will be refunded to the original method of payment

• Original shipping fees are non-refundable

• A return handling fee may apply and will be deducted from the refund

Once your return is received:

• Please allow 3–5 business days for processing

• Refunds may take an additional 2–7 business days to appear, depending on your bank

We reserve the right to issue store credit instead of a refund due to lateness, damage, or other return issues.

 

Exchanges

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If your item doesn’t fit, we offer exchanges for a different size of the same style, based on availability.

• Exchanges are subject to inventory

• Returned items must meet all return eligibility requirements

• Some categories may be exchange-only, if noted

 

Shipping Information

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• In-stock items ship within 24–72 business hours

• Shipping timelines are estimates and not guaranteed

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Lost or Damaged Packages

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Once an order has shipped, responsibility transfers to the carrier. If your package appears lost or damaged, please contact info@chantillylane.shop for assistance.

Refunds or replacements cannot be issued until the carrier investigation is resolved. This process may take up to 60 days. Proof of shipment or tracking is required.

 

Order Changes

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Orders may be changed within 24 hours of purchase by emailing info@chantillylane.shop. After 24 hours, orders are final.